Privacy Policy
At Cyberix we take the protection of your personal information and compliance with current privacy regulations very seriously.
Last updated: July 9, 2025
Executive Summary
This Privacy Policy clearly and transparently describes how Cyberix S.A.S collects, uses, stores and protects your personal information when you use our business automation services. Cyberix S.A.S
By using our services, you accept the practices described in this policy. We are committed to complying with all applicable data protection laws, including GDPR (General Data Protection Regulation) and Colombia's Law 1581 of 2012.
Important Definitions
User Account
Unique account created to access our automation and business management services.
Personal Data
Any information that allows a natural person to be identified, directly or indirectly.
Data Controller
Cyberix S.A.S, located at Calle 17A #76A-22, Medellín, Colombia.
Services
Business automation platform, chatbots, WhatsApp integrations, social media and other tools offered.
Cookies
Small data files stored on your device to improve user experience and analyze service usage.
Device
Any equipment that can access the service: computer, mobile phone, tablet or other connected device.
Information We Collect
Personal Identification Data
- Full name
- Email address
- Phone number
- Postal address
- Company information
- Position and role
Usage and Analytics Data
We automatically collect information about how you use our services to improve experience and functionality:
- IP address and approximate geographic location
- Browser type, operating system and version
- Pages visited, dwell time and navigation paths
- Interactions with service features and functionalities
- Performance data and technical errors
Use of Your Information
We use your personal information only for the following legitimate purposes:
Service Provision
Provide, maintain and improve our automation services
Account Management
Manage your registration, authentication and preferences
Communications
Send important notifications, updates and technical support
Continuous Improvement
Analyze usage and behavior to improve functionalities
Legal Compliance
Comply with legal and regulatory obligations
Security
Detect and prevent fraud, abuse and security issues
Security of Your Data
We implement high-level technical, administrative and physical security measures to protect your information:
SSL/TLS Encryption
All communications are end-to-end encrypted
Access Controls
Multi-factor authentication and granular permissions
Regular Audits
Periodic security and compliance reviews
Your Rights as Data Subject
You have the following rights over your personal data:
Access
Request a copy of the data we hold about you
Rectification
Correct inaccurate or incomplete data
Erasure
Request the deletion of your personal data
Objection
Object to the processing of your data for certain purposes
Portability
Receive your data in a structured format and transfer it to another provider
Restriction
Restrict the processing of your data under certain circumstances
To exercise your rights: Send an email to support@cyberix.com.co with your request and we will respond within a maximum of 15 business days.
Contact Information
For any questions about this Privacy Policy or the processing of your personal data, you can contact us through: