We don't hand over a tool: we run the automation.

01

What changes between buying software and hiring an operation?

When you buy a chatbot platform you get a licence and a blank screen: someone on your team has to learn the tool, write the flows, connect the calendar and fix every week whatever the bot answered badly. The software is cheap and the work is expensive, and that work stays on your side. Cyberix delivers the opposite: the flow built around your frequently asked questions and your calendar, connected to the official WhatsApp Business API, to Cyberix CRM and to Google Calendar, and operated by us after launch.

02

What does it mean that you operate it?

It means we stay inside after launch. We read real conversations, find the questions nobody anticipated and adjust the flow. We watch that the number stays connected to the official API and that templates stay approved by Meta: a rejected template leaves a whole calendar without reminders. We check that appointments reach Google Calendar and contacts reach Cyberix CRM with their tag. When the case leaves what was defined, the assistant hands the conversation to a person on your team with the full history.

• Flow tuning from real conversations, not assumptions.
• Watch over the number, the official API and Meta-approved templates.
• Checks that every appointment and every contact land where they should.

03

How long does it take and what happens each day?

The framework runs seven days and the steps are four. Day one is the diagnosis: what your customers ask and which part of that can be resolved without a person. Then we connect your number to the official API, which means verifying the business with Meta. Between day three and day five we build the flows around your frequently asked questions, your services and your calendar. Day seven is deployed and the assistant already answers in under 12 seconds. Seven days is the framework, not a promise about results.

04

What gets measured and how do you see it?

Every conversation lands in Cyberix CRM with its tag, its funnel stage and the assigned agent, and every appointment in Google Calendar. Template sends are measured one by one, so you can see how many reminders went out and how many were confirmed. Response time is public and part of the deal: under 12 seconds, at any hour. In the CRM dashboard you see the same thing we see. What we do not publish is a sales-lift percentage: that depends on your offer and your own team.

05

Who owns the number, the data and the flows?

You do. The WhatsApp number stays your company's and, if you already used it, we migrate it to the official API; with Meta's CoExistence the app can stay in use alongside it. The contact base is yours: you are the data controller and you can export it whenever you want. Conversations are not used to train models and personal data is processed under Law 1581 of 2012. If you decide to run it without us, you take the number, the base and the flows.

06

Who do you talk to when something happens?

To whoever built it. Cyberix is two engineers, so there is no call centre between you and the person who wrote the flow. Alexander Flórez runs the commercial operation and the product, Yeison Toro the engineering of the CRM and the integrations. The upside is speed: a fix does not travel through three support tiers. The limit is volume: we do not take on more operations than we can run well, and we say so before signing. That is the team size holding 22 chatbots in production today.