Legal / Data management

Data deletion policy

Last updated: September 6, 2026
Data controller: Cyberix S.A.S · Medellín, Colombia
Requests: [email protected]

How to ask us to delete the personal data we collect through our apps integrated with Meta platforms: Facebook, WhatsApp and Messenger. What we keep, how to request deletion and how long we take to reply.

Introduction

At Cyberix S.A.S we value your privacy and are committed to protecting your personal data. This policy explains how you can request the deletion of data collected through our apps integrated with Meta platforms (Facebook, WhatsApp, Messenger).

We comply with Meta's requirements and with Colombia's Law 1581 of 2012 and Decree 1377 of 2013, under the oversight of the Superintendence of Industry and Commerce (SIC). This policy is an annex to our Privacy Policy, which governs anything not covered here.

What data we collect

Depending on how you interact with our services, we may collect the following data:

Personal identification: Name and profile picture.
User ID: Facebook ASID or PSID.
Contact: Email address, if you share it.
Messages: Messages sent through our chatbot.
Technical data: IP address and access time.
Analytics: Usage and analytics information.

How to request deletion

You can request the deletion of your data at any time in either of these two ways:

Option A

From your Facebook settings

01Go to your Facebook settings, section Apps and websites.
02Find Cyberix among your active apps and remove it.
03Select Send request to trigger the data deletion.

Option B

Contact Cyberix directly

Email us at [email protected] with the following subject:

Data retention

We keep your data only as long as needed to provide the service or meet legal obligations. Once we receive your request, all associated personal data is permanently deleted, unless the law requires us to keep it.

The deletion process includes:

Deleting all personal data from our active databases.
Deleting the backups that contain your personal data.
Notifying third-party service providers so they delete your data.
Email confirmation once the deletion is complete.

Exceptions to deletion

In some cases we may be required to keep certain data even after a request:

Legal compliance: Tax or accounting requirements set by law.
Disputes: Resolving ongoing disputes or legal claims.
Security: Preventing fraud and keeping the system secure.
Regulations: Complying with applicable government regulations.

Your privacy rights

Under article 8 of Law 1581 of 2012, you have the right to:

Know and access: Know and access, free of charge, the personal data we process about you.
Update and correct: Correct partial, inaccurate, incomplete or misleading data.
Proof of authorization: Request a copy of the authorization you gave us.
Information on use: Be told how we have used your personal data.
Revoke and delete: Revoke the authorization and ask for your data to be deleted when there is no legal or contractual duty to keep it.
Complaint to the SIC: Go to the Superintendence of Industry and Commerce once you have filed the claim with Cyberix.

Contact

If you have questions or need help deleting your data, you can reach us through these channels:

Email: [email protected]
Phone: +57 312 794 9986
Address: Cl. 7D #43A-40, El Poblado. Medellín, Antioquia, Colombia.
Website: www.cyberix.com.co

We commit to resolving deletion requests within 15 business days, answering inquiries within 10 business days and keeping you informed about the status of your request.